Last updated on February 28, 2018.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify or charge your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
The type of personal information we may collect
To provide you with an efficient, meaningful and customized experience on our site, we may collect the following personal information from you:
- Contact Information: name, email address, mailing address and phone number
- If you access our site from your mobile device (smartphone or tablet) we may collect your phone number and/or unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.
- Billing Information such as credit card number and billing address
- Unique Identifiers such as user name, account number and password
- Information such as product wish lists, order history and marketing preferences
- Email addresses of friends or other people you would like us to contact
We may use this information for the following purposes:
- Fulfill and send you an order confirmation
- Assess your needs to determine suitable products
- Send you requested product or service information
- Send you product updates or warranty information
- Respond to customer service requests regarding questions and concerns
- Administer your account
- Send you a newsletter and other marketing communications
- Improve our website and marketing efforts
- Conduct marketing research and analysis
- Display content based upon your interests
To review and update your personal information to ensure it is accurate, please contact us.
When you visit our site we may collect information that your browser sends ("Log data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, pages of our site that you visit, the time and date of your visit, referring/exit pages, the time spent on those pages and other statistics relevant to providing you with products and services. In addition, this site uses third party services such as Google Analytics and Addthis, that may collect, monitor and analyze this type information for our purposes. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.
Information collected from you about people you may refer
If you refer a third party to our site to create an account, we may collect both your name and the third party's name and email addresses in order to send an email and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party's names and email addresses as required above. You or the third party may contact us to request the removal of this information from our database.
Information you provide to us on Social Networking Sites
Information on our site that you share with others on social networks.
We may also collect non-personal information from your smartphone or tablet if you have accessed our site from such a device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the mobile device, and information about the type of device you use. This information is sent to us as aggregated information and is not traceable to or used to identify an individual. We may also use such information to aid us in the development of a mobile application to serve you better.
If and when we develop a mobile application for smartphones that uses location services and you download the application, we may collect your location information to provide the location of any of our retail outlets closest to your physical location if you request such information. If you do not want this information collected by us, you can disable location services on your phone.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties, and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- As required by law such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or those of others, investigate fraud or respond to a government request
- To any other third party with your prior consent to do so
If we engage in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner to be used in relation to the promotion.
We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
If we are involved in a merger, acquisition or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding this information.
Third Party websites
Tracking Technologies (Cookies and Web Beacons)
Our Site may contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our website is used.
Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers' cookies turned off, please visit www.networkadvertising.org.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Site, you can contact us at the address listed at the end of this policy.
Our Site is meant to serve customers aged 13 and older and we do not intentionally gather personal information from visitors who are under the age of 13. If we become aware that a child under 13 submits personal information to us, we will attempt to delete the information as soon as possible. If you believe that we might unknowingly have any personal data from a child under 13, please contact us.
Users Outside of the United States
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your membership account on our website or contacting us at the address listed at the end of this policy.
You may change any of your personal information in your account by editing your profile within your account or by sending an email to us at the email address set forth below. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
The Erganik™ Company
Attn: Privacy Officer
75 Commerce Drive Unit 7641
Grayslake, IL 60030
Email: privacy (at) erganik.com
©2018 The Erganik™ Company. All Rights Reserved.