Privacy Policy

Last updated on February 28, 2018.

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This Privacy Policy describes how we collect and use the personal information you provide to us on our website: www.erganik.com ("Site") and who and where to contact us regarding the issues discussed herein. Our contact information is listed at the end of this policy.

This Privacy policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We value your privacy and do not use identifiable information about you unless you have given your consent.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify or charge your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


The type of personal information we may collect

To provide you with an efficient, meaningful and customized experience on our site, we may collect the following personal information from you:

  1. Contact Information: name, email address, mailing address and phone number
  2. If you access our site from your mobile device (smartphone or tablet) we may collect your phone number and/or unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.
  3. Billing Information such as credit card number and billing address
  4. Unique Identifiers such as user name, account number and password
  5. Information such as product wish lists, order history and marketing preferences
  6. Email addresses of friends or other people you would like us to contact

We may use this information for the following purposes:

  1. Fulfill and send you an order confirmation
  2. Assess your needs to determine suitable products
  3. Send you requested product or service information
  4. Send you product updates or warranty information
  5. Respond to customer service requests regarding questions and concerns
  6. Administer your account
  7. Send you a newsletter and other marketing communications
  8. Improve our website and marketing efforts
  9. Conduct marketing research and analysis
  10. Display content based upon your interests

To review and update your personal information to ensure it is accurate, please contact us.


Log data

When you visit our site we may collect information that your browser sends ("Log data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, pages of our site that you visit, the time and date of your visit, referring/exit pages, the time spent on those pages and other statistics relevant to providing you with products and services. In addition, this site uses third party services such as Google Analytics and Addthis, that may collect, monitor and analyze this type information for our purposes. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.


Information collected from you about people you may refer

If you refer a third party to our site to create an account, we may collect both your name and the third party's name and email addresses in order to send an email and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party's names and email addresses as required above. You or the third party may contact us to request the removal of this information from our database.


Information you provide to us on Social Networking Sites

The Erganik Company maintains accounts on several popular networking sites such as Facebook, Instagram, LinkedIn, Pinterest, Tumbler, Twitter and YouTube. The privacy policies of these sites govern your interactions with these sites, the Erganik Company has no control over the use of the information stored in your accounts on these sites. If you subscribe to our newsletter through the listed social networking sites or enter prize draws and promotions conducted by us on these sites for our products and services, then our privacy policy will govern the information transmitted to us under the conditions.


Information on our site that you share with others on social networks.

Our Site allows users to share information about our products and services via the major social networking sites if you choose to, via Addthis, Twitter or Facebook, and may enable you to post content to social networks. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of such social networking sites. We will not be responsible or liable for the availability or accuracy of such social networks; the content, products or services on or availability of such social networks; or your use of any such social networks.


Mobile services

We may also collect non-personal information from your smartphone or tablet if you have accessed our site from such a device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the mobile device, and information about the type of device you use. This information is sent to us as aggregated information and is not traceable to or used to identify an individual. We may also use such information to aid us in the development of a mobile application to serve you better.


Location information

If and when we develop a mobile application for smartphones that uses location services and you download the application, we may collect your location information to provide the location of any of our retail outlets closest to your physical location if you request such information. If you do not want this information collected by us, you can disable location services on your phone.


Information disclosure

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties, and we do not authorize the collection of our members' or visitors' personally identifiable information by any third parties for the third parties' use.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • As required by law such as to comply with a subpoena or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or those of others, investigate fraud or respond to a government request
  • To any other third party with your prior consent to do so

If we engage in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner to be used in relation to the promotion.

We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

If we are involved in a merger, acquisition or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding this information.


Third Party websites

Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.


Tracking Technologies (Cookies and Web Beacons)

Cookies are small text files of information stored by the Internet browser on your computer's hard drive. For example, we may use cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware. At this time, our Site does not recognize automated browser signals or other similar mechanisms regarding tracking of online activities. You may set your Internet web browser to refuse cookies or to remove cookies from your hard drive.

Our Site may contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our website is used.


Targeted Advertising

Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers' cookies turned off, please visit www.networkadvertising.org.


Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Site, you can contact us at the address listed at the end of this policy.


Children

Our Site is meant to serve customers aged 13 and older and we do not intentionally gather personal information from visitors who are under the age of 13. If we become aware that a child under 13 submits personal information to us, we will attempt to delete the information as soon as possible. If you believe that we might unknowingly have any personal data from a child under 13, please contact us.


Users Outside of the United States

If you are located outside the United States, by visiting the Site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you consent to such transfer.


Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your membership account on our website or contacting us at the address listed at the end of this policy.

You may change any of your personal information in your account by editing your profile within your account or by sending an email to us at the email address set forth below. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.


Notification of Privacy Policy changes

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by sending an email to the email address specified in your account or by means of a notice on this Site prior to the change becoming effective. Please be advised to periodically review this policy for the latest information on our privacy practices.


Contact Information

To opt out, request information about what data we hold about you, or about any aspect of this Privacy Policy, please contact us in writing at the address below, by email or via our Contact Us Page:

The Erganik™ Company
Attn: Privacy Officer 
75 Commerce Drive Unit 7641 
Grayslake, IL 60030
Email: privacy (at) erganik.com 

 

©2018 The Erganik™ Company. All Rights Reserved.